One way is to change the startup page to the Outlook Today page. Than I stumbled across a combination solution which has finally resolved the issue. I tried various fixes recommend on a number of support forums and none seemed to work. I know that Outlook is downloading new messages in the background, but the new message count is not automatically updated in the folders under Favorites. If I scroll to the bottom the inbox shows the count but what good is having a favorites section if you still have to scroll down. However over the past few months Outlook seems to no longer show the unread count (or bold) for the favorites folder. Up until now I have all my "inboxes" under my favorites so that I don't have to scroll all the way to the bottom of my side panel to see what I have for new emails. Today I added a 5th email account to Outlook and decided it was time to solve this problem. So this has perplexed me for some time but not enough for me to dig deep into finding a solution, until now.
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